Afterpay

Afterpay is a Swedish payment service provider that takes responsibility for user payments. Afterpay  is the simplified payments provider for over 200,000 online stores. So far, more than 85 million customers worldwide have trusted it Afterpay  for their payments.

How does the “Pay in 3 interest-free installments” option work?

“Pay in 3 interest-free installments” allows you to spread the cost of your purchase into 3 equal payments. Payments for each installment will be automatically charged to the debit or credit card designated at checkout. The first installment will be charged when the order is confirmed by SALICE SRL and the second and third installments will be 30 and 60 days later, respectively. You can always monitor your payment schedule in the app Afterpay ​.

Who is entitled to the “Pay in 3 interest-free installments” option?

To use the “Pay in 3 interest-free installments” option you must be at least 18 years old. Although the “Pay in 3 interest-free installments” option is widely advertised, it is subject to the user's financial circumstances. By choosing to take advantage of the "Pay in 3 interest-free installments" option, our analysis will not influence your credit rating.

How can I increase my chances of being accepted for the “Pay in 3 interest-free instalments” option?

Afterpay  is unique and offers the option “Pay in 3 interest-free installments” based on a number of factors such as order value, order history and item availability. If you are over the age of 18, you can increase your chances of enjoying the “Pay in 3 interest-free installments” option by ensuring you provide your full name and an accurate address, as well as using your shipping address. billing registered. All orders are reviewed individually. Just because you have used the “Pay in 3 interest-free installments” option previously does not mean that you will be offered to use it for every order; and, if the option has been denied previously, it does not mean that it will be denied for all future orders.

What must the user provide when making a purchase?

If the user wishes to make a purchase with Afterpay using the “Pay in 3 interest-free installments” option, you will need to provide your phone number, email address, current billing address and a debit or credit card number. The mobile number is necessary in case we need to contact you. All communications will be sent via email. It is very important that you provide us with the correct details, because otherwise the payment schedule and any order updates may not arrive.

Will a credit search be carried out against you?

Afterpay may make so-called undocumented inquiries (or soft credit searches) which have no effect on your credit score and are visible only to you and Afterpay , but they are not visible to other credit institutions. Neither Afterpay nor SALICE SRL carry out credit searches against you which may affect your credit score.

Why isn't the “Pay in 3 interest-free installments” option accessible to everyone?

Although the “Pay in 3 interest-free installments” option is widely advertised, it is not always available to everyone. The “Pay in 3 interest-free installments” option is automatically generated by algorithms that depend on a number of factors including address, cardholder details, order total, online store, purchase history previous orders and item availability.

What payment options are available with Afterpay ?

Payments for “Pay in 3 interest-free installments” installments will be automatically charged to the debit or credit card designated at checkout. The first payment will be taken when the order is confirmed. The second and third installments will be charged 30 and 60 days respectively from the first instalment. You can always monitor your payment schedule in the app Afterpay .

What happens if I cancel or return the order?

As soon as SALICE SRL will accept cancellation or return, Afterpay will cancel any future scheduled payments and refund any amounts due. The return will be immediately visible in the app Afterpay.

What happens if you don't pay for the order?

Scalapay will try to debit the payment for the “Pay in 3 interest-free installments” installments at SALICE SRL on the debit or credit card indicated at checkout. If it is not possible to debit payment on the due date, Afterpay will make a second attempt to automatically debit your payment two days later. If this attempt is unsuccessful, Afterpay will issue a statement for the full outstanding amount which will become payable 15 days later. Afterpay will communicate the payment due date two days before attempting to collect it and it will always be possible to monitor the due date in the application Afterpay . If you do not pay on time using the “Pay in 3 interest-free installments” option, your credit score will not be impacted.

The user was asked to go to the site Afterpay . It's correct?

You can view all purchases and payment schedule Afterpay  in the app Afterpay.

Is your payment information safe?

Payment data is processed by Afterpay safely. No card data is transferred or retained by SALICE SRL . All transactions take place over connections secured by the latest industry security protocols.

Is it possible to pay before the due date?

Yes. Simply go to the app Afterpay or log in to the website and pay in advance.

The payment has been successful?

Afterpay will send an email notification and a push notification from the application Afterpay when a payment is due and has been successfully collected, or in the unlikely event that the payment has failed. If a payment has been made but no payment confirmation has arrived, it will always be possible to check the status of the order and payments in the app Afterpay or by accessing the website.

What happens to the user's account statement after returning the goods?

Once SALICE SRL has received the return (partial or total) and the user has received confirmation of receipt, Afterpay will send a statement with an updated payment plan in the event of a partial return. With a full return of the goods, we will refund all payments collected and cancel all future scheduled payments. The user will always be able to monitor the status of their order in the app Afterpay .

The user has received the statement but has not yet received the goods.

In the event that the goods have not yet been received, please call EXTRO' SALICE SRL to check the status of the order and its delivery. You can also contact Customer Service Afterpay so that we can postpone the payment due date or place the order on hold in the app Afterpay waiting for delivery.

The user canceled his order. How long will it take before I receive the refund?

As soon as the store has registered the cancellation or return, the refund will be processed within 5-7 working days.

The user has requested a refund, how will it be processed?

Refunds will be made to the debit or credit card that was originally given at checkout.

You have not received any emails regarding your statement or payment information.

You can access the app Scalapay or the website, where you can find all orders and scheduled payment information.

How can you contact Scalapay for further doubts about payments?

Consult the app Afterpay or the Customer Service page Scalapay​ for the complete list of frequently asked questions, telephone numbers and live chat.