No, to purchase on www.gibiessestore.it it is not necessary to create an account. But we recommend you do this to keep better track of your orders. Sign in

Simply follow the instructions on "Forgot your password?" on the login page and enter your email. You will receive an email with instructions.

If you want to stay informed about new arrivals, current trends and exclusive promotions, enter your email address at the bottom of the homepage, subscribe to the newsletter.

Here is the right way to follow:

1. Choose the category or brand you prefer from the drop-down menu.
2. Select the size of the product you like and click "Add to Cart". Once you have chosen the item you prefer, proceed to checkout.
3. Log in or place your order as a guest.
4. Enter your shipping address, payment method and delivery information to complete your order. Once your payment is confirmed, we will carefully prepare it and send it to where you indicated. We will keep you updated step by step.

It is not possible to complete the payment by phone or instant messaging, but we can create the order for you and send you the summary. At that point you can review it from your account and make the payment.

Click on "Size Table" to see the size with conversions for your country of reference. If you need further information do not hesitate to contact us.

Yes, you can do this by contacting customer service. If the order has not yet been processed, the cancellation of an order must be communicated within 12 hours of placing the order.

We accept all major credit and debit cards from the Visa, Mastercard and Maestro circuits and American Express. We also accept payments via Paypal, Google Pay and Apple Pay. If you have a Shop Pay account you can proceed to pay via the latter.

You will receive an order confirmation email. We advise you to carefully check all folders, even those in Spam, or, if you want to make sure you receive all the updates, you can add our email address, info@gibiessestore.it among your contacts.

Unfortunately not. The items are not restocked and it is not possible to reserve them, but we work constantly to always offer you the latest news.

At 100%. We purchase only and exclusively from Brand Companies, thus guaranteeing the authenticity of each item.

Your order will be carefully packaged in protective gibiessestore.it packaging

In Italia, per gli ordini superiori a 50€ la spedizione è gratuita. Per gli ordini inferiori a 50€ il costo di spedizione è di 5,00€

Once your order is confirmed, your item will be shipped within 2 business days. Delivery normally takes 2/4 working days, except in remote areas served less frequently by couriers. You will receive tracking information via email when the package is delivered to the courier.

If you haven't received it, it probably hasn't been shipped yet. Before contacting us for clarification, we suggest you also check the spam folder in your inbox.

If you have received the tracking via email it means that your package is ready to be collected by the courier. We recommend that you wait the time necessary to collect and enter the code into the transport company's computer system.

The normal conditions of sale are shown in the static sections of our website. However, during promotions or special events these conditions may be subject to temporary changes. Any changes will be reported on the Homepage.

We rely on multiple couriers, based on the delivery area. They are GLS, DHL, Crono Poste Italiane.

You can make a return request by sending an email to our Customer Service or using the appropriate " Request Return " section on the site (if present). To facilitate the acceptance of your request, we suggest you enter the reason for the return, the items to be returned and clearly specify whether you want a replacement of the item or prefer to return it and receive a refund.

It's very simple. Wait for your request to be approved. We will send you by email the link to book the collection with our courier, who will have the consignment note with him. As soon as the item is received, it will be checked in all its parts to guarantee its integrity. Once we have verified that your item is compliant, we will send the item as a replacement or, in the case of a return, a refund.

Follow these steps to prepare your return:

1. Place unwanted items in the original packaging inside the gibiessestore.it package.
2. If the waybill is sent to you by email (sometimes this will not be the case because the courier will bring it directly.), attach the two Waybill labels, which bear the words "to be left on the package" on the outside of the gibiessestore package. it.
3. You keep the third coupon, which is useful for monitoring the status of your return.

NB: Do not apply labels if it is a customized brand box.

All items can be returned, if the following conditions are met:

The return request is forwarded within 14 days of receiving the order;

Whether the item has been used or suffered damage during testing;

If the item has not been soiled or has undergone washing;

If the item retains all original pendants, labels, tags, boxes and finishes;

If the item has not undergone modifications of any kind.

For more information, please see our dedicated Returns and Refunds section.

We invite you to make a return request, specifying your request and, where possible, attach a photo of the item received and a photo of the item code.

We invite you to make a return request, specifying your request and attaching a photo of the item received.

Replacements can only be made in the event of a size change, if the change is available. However, it is not possible to replace one item with another.

Refunds are issued to your original payment method and made within 7 business days of receiving the item. Time to carry out the necessary checks. They usually appear within 10 business days, depending on the payment provider's processing time.

Customer Service provides assistance exclusively via email address info@gibiessestore.it

Customer Service is active from Monday to Friday from 9:00 to 20:00. If you write out of hours, your request will be examined on the first available day.