FAQ

Choose that
love it and pay for it
slowly

An innovative payment method, designed to give space to the things you love, and pay for them calmly.

How does Scalapay work?

Afterpay is an innovative payment method that allows the customer to purchase in online and in-store stores, receive the products immediately and pay in monthly installments.

The service has no additional costs for the customer if the installments are paid by the due date.

At the time of purchase the first installment will be paid immediately. Subsequent ones will be charged on a monthly basis.

First installment: at the time of purchase

Second installment: 1 month from the day of purchase

Third installment: 2 months from the day of purchase

Fourth installment (where available): 3 months from the day of purchase

Afterpay immediately pays the seller the full amount of the order and assumes all risks of fraud and non-payment.

How much does Scalapay cost?

How much does it cost me?

Scalapay is completely free for those who purchase as long as the installments are paid within the established deadline.

You will only be charged a late fee if one or more of your scheduled installments are not repaid correctly by the due date.

Scalapay will inform you a few days before each installment is due via SMS and email.

Late fees

If you have not made the payment before the due date and the automatic payment is not successful you will have 24 hours to complete the payment. If this does not happen, Afterpay will apply a fee for late payment as explained below:

  • Payment made by the due date: No additional costs!
  • Payment made more than 24 hours late: up to 6 euros in additional costs
  • Payment made more than 9 days late: additional 6 euros in additional costs (in addition to the first commission, up to a maximum of 12 euros for each payment)

The total cost of the commissions cannot exceed 15% of the value of the loan (second and third instalments)

We are aware that some extenuating circumstances may arise which prevent payment from being made by the due date. If you think your case falls into these categories, please contact us here before your payment due date and we will do everything we can to help you.

Is paying with Scalapay safe?

All payments made with Afterpay are managed by our partner Stripe. Stripe is the world leader in payment management and processes millions of payments every day on sites such as Amazon, Shopify and Booking.com.

To learn more, visit https://stripe.com/it/customers#b2c-marketplaces

How much can I buy with Afterpay?

Your purchasing power depends on several factors, such as the store you are purchasing from, the type of card used, whether you have already purchased with Afterpay and repaid previous purchases without incurring delays.

If you are a new user and have never purchased with Afterpay your purchasing power may be reduced and will increase over time the more you purchase with Afterpay without incurring payment delays.

Remember that:

  • Your purchasing power does not depend on the availability of your card
  • Scalapay does not use external sources (e.g. CRIF) to evaluate the creditworthiness of each customer.

Please note that we are unable to provide detailed information on an individual user's purchasing power.

Can I order over the phone?

It is not possible to complete the payment by phone or instant messaging, but we can create the order for you and send you the summary. At that point you can review it from your account and make the payment.

What deadlines do the installments have?

At the time of purchase the first installment will be paid immediately. Subsequent ones will be charged on a monthly basis.

First installment: at the time of purchase

Second installment: 1 month from the day of purchase

Third installment: 2 months from the day of purchase

Fourth installment (where possible): 3 months from the day of purchase

Each installment will automatically be charged to your default card on the due date.

Our customer service is available from Monday to Sunday from 9.00 to 20.30.Average response time: 24 hours
Contact us